Privacy Policy

Privacy Policy (10DLC / SMS)

Effective Date: January 22, 2026

YHS Automotive Service Center (“YHS Automotive,” “we,” “us,” or “our”) values your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website (yhsautomotive.com), contact us, schedule service, or communicate with us by phone, email, or text message/SMS.

Information We Collect

We may collect the following categories of information:

Contact Information: name, phone number, email address, mailing address.
Vehicle & Service Information: vehicle make/model/year, VIN (if provided), service history, appointment details, estimates, invoices.
Communications: messages you send us (calls, emails, web forms, SMS), and our responses.
Website & Device Data: IP address, browser type, device identifiers, pages viewed, and similar analytics data collected via cookies or similar technologies.

How We Use Your Information

We use information to:

Schedule, confirm, and manage appointments.
Provide repair/maintenance services, estimates, invoices, and receipts.
Communicate about your vehicle, service status, and customer support requests.
Send service-related notices (e.g., appointment reminders, pickup notifications) and, if you opt in, promotional messages.
Improve our website, services, and customer experience.
Comply with legal obligations and protect against fraud or misuse.

SMS/Text Messaging (A2P 10DLC)

If you opt in to receive SMS/text messages from YHS Automotive, we may send texts such as:

Appointment reminders and confirmations
Service updates (e.g., diagnostics/approval requests, vehicle ready notifications)
Customer support and follow-ups
Promotions or offers (only if you opted in to marketing texts)

Message frequency may vary.
Message and data rates may apply.

Opting Out

You can opt out of SMS messages at any time by replying STOP to any message we send. After you opt out, you will receive a confirmation message and we will stop texting you (except where legally permitted). Opt-outs must be honored even if you previously consented.

Help

For help, reply HELP or contact us using the information in the “Contact Us” section below.

Consent & Phone Number Sharing

SMS consent is not a condition of purchase.
We do not sell or share your phone number or SMS opt-in information with third parties for their own marketing purposes. (We may share limited information with service providers who help us deliver messages or operate our business, as described below.)

Cookies and Analytics

We may use cookies and similar technologies to operate the website and understand how visitors use it. You can adjust cookie settings in your browser. Disabling cookies may affect site functionality.

How We Share Information

We may share information in the following situations:

Service Providers: vendors who help operate our business (e.g., appointment scheduling, texting/communications platforms, payment processing, hosting, analytics). They are permitted to use information only to provide services to us.
Legal / Safety: to comply with law, enforce policies, respond to lawful requests, or protect rights and safety.
Business Transfers: if we are involved in a merger, acquisition, or sale of assets, information may be transferred as part of that transaction.

Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect your information. No method of transmission or storage is 100% secure, but we work to protect your data from unauthorized access, use, or disclosure.

Data Retention

We retain personal information as long as needed for the purposes described in this policy, including providing services, maintaining business records, resolving disputes, and complying with legal requirements.

Your Choices

Depending on your location and applicable laws, you may have rights to request access, correction, or deletion of certain personal information. You can also opt out of marketing communications at any time (SMS: reply STOP; email: use the unsubscribe link if provided).

Children’s Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a new effective date.

Contact Us

YHS Automotive Service Center
19831 Greenwind Chase Dr, Houston, TX 77094